Customer Service

Shipping

Due to the COVID-19 pandemic and delays with Canada Post all shipping times are approximate. Unfortunately, we cannot guarantee when your package will arrive. 

Gift Wrapping

As our physical bookshop is closed to the public, gift wrapping is not available at this time. 

Inquiries

For all online ordering inquiries, including shipping status and damaged goods notification, please contact Customer Service at customerservice@houseofanansi.com or by phone at (416) 363 4343 ext. 248, Monday to Friday between 9am and 5pm EST.

If you receive a damaged book, or the wrong book, or if a book that was meant to be in your order is missing, please let us know. We ask that you alert us within 10 business days of receipt. Phone us at (416) 363 4343 ext. 248 or send an email to customerservice@houseofanansi.com describing the problem and including also your name and address, and your order number. We will get back to you as soon as possible. 

Sales Terms

Price and availability information is subject to change without notice.

All sales are in Canadian dollars. All sales are final.

Shipping Procedure and Options

We normally ship from our office in Toronto, Ontario, Canada, within 48 hours of receiving your order. Orders can only be shipped on business days so the above order processing guideline does not apply to holidays. At times of exceptionally high volume we may take longer than 48 hours to process orders, up to 5 business days.

Shipping costs and delivery timeframes are based on weight of parcel, destination, and shipping method chosen. When you place an order, we will offer you a selection of delivery options each with the associated shipping cost calculated on the weight of parcel, the destination, and the expected delivery date range. When you confirm your order, the shipping cost you choose will be added to your order.

Free Shipping Option

If your order is to be sent within Canada and the total comes to CAD $50.00 or more (after any discounts or coupons, and before taxes), then you may choose “Free Shipping” as your shipping method at checkout.

Please note that Free Shipping applies only to orders to be shipped within Canada via the Canada Post Regular Parcel method.