Shipping and Customer Service

Inquiries

For all online ordering inquiries, including shipping status and damaged goods notification, please contact Customer Service at bookshop@houseofanansi.com or by phone at (416) 363 4343, Monday to Friday between 9am and 5pm EST.

If you receive a damaged book, or the wrong book, or if a book that was meant to be in your order is missing, please let us know. We ask that you alert us within 10 business days of receipt. Phone us at (416) 363 4343 or send an email to bookshop@houseofanansi.com describing the problem and including also your name and address, and your order number. We will get back to you as soon as possible. 

Sales Terms

Price and availability information is subject to change without notice.

All sales are final.

Shipping Procedure and Options

We will package and ship your books within 5 business days of receiving your order. Orders can only be shipped on business days, so the above order processing guideline does not apply to holidays.

Shipping costs and delivery timeframes are based on weight of parcel, destination, and shipping method chosen. When you place an order, we will offer you a selection of delivery options each with the associated shipping cost calculated on the weight of parcel, the destination, and the expected delivery date range. When you confirm your order, the shipping cost you choose will be added to your order.

We are not shipping to the United States at this time. We apologize for the inconvenience.

Free Canadian Shipping Option

If your order is to be sent within Canada and the total comes to CAD $35.00 or more (after any discounts or coupons, and before taxes), then you may choose free shipping at checkout.